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This message relates to my verizon account in DC, which I attempted to cancel in mid July 2019, that I'm still getting bills for. The account is FIOS only.
On July 19, 2019, I had service from a competing provider installed at my house and Verizon was disconnected.
On about July 30, 2019, I called verizon and attempted to disconnect my account.
August 30, 2019, I paid what I believed was my final payment, $164.72.
After this, I continued to get bills. On October 17, 2019, I received a collection call from Verizon, and spent 40 minutes on the phone to resolve this issue. I was assured my account was zeroed out, and given confirmation number DCXXX-XXX-XXXXX -
The billing continued, and I see that I still owe $190.78. I suspect that if I pay that then the service will reactivate and continue to bill again.
I suspect what happened is that both call center employees reestablished my account during the call without my consent, perhaps in order to keep their retention numbers up, and when I paid what I suspected was my final bill, the system treated it as bringing the account current and continued billing me.
PLEASE HELP ME.
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