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Cancelled Service in January and Still Being Charged for FIOS in May

I called to cancel FIOS in January 2021. I returned all equipment in March 2021. I’ve spoken to at least 7 agents since April when I was charged for service while the equipment charge was removed from the bill. I was told I would receive a refund and not to worry about paying the April bill. It’s now past due. Why am I still being charged for a service I cannot use, because I returned all equipment and moved across the country? I have wasted numerous hours on the phone and in Verizon’s chat function. I am at my wits ends with this. 

Re: Cancelled Service in January and Still Being Charged for FIOS in May
Community Manager
Community Manager

Hi JJJ3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.