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Cancelled services In May, still not get refund

I disconnected my FiOS service due to moving. The final bill came to my new address in June and showed a negative balance since I overpaid the monthly charge. Asked a live agent and was told the refund check will come soon. Now it has been almost 3 months and I have not seen a single penny. My account still shows the negative balance. 

Just want to know if the refund has been issued or not. If not, please send me the check ASAP. This is illegal that Verizon holds my money for such a long time. 

Re: Cancelled services In May, still not get refund
Community Manager
Community Manager

Hi fyang,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.