Cannot Redeem Amazon Prime and Echo Bonus

[andrewsousa]

Like many others on this forum, I am unable to claim my Amazon Prime and Echo bonus. I've been sent the email to redeem the bonus several times, but when I click the link there is nothing showing that allows me to redeem the bonus.

I've followed the suggestions on this web page:

https://www.verizon.com/support/residential/account/manage-service/amazon-redemption-faqs

I've called several times and have spent hours on hold.

I've been transferred to multiple departments

I've been disconnected many times.

The last time I called the representative I spoke said they checked with their supervisor and someone will call me back. That was several days ago.

Does this promotion really exist? How do I redeem it?

[LawrenceC]

Hi andrewsousa,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.