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Cannot Redeem Fios Gift Cards

Same as many people, I cannot figure out how to redeem my gift card.  The "Redeem Now" link just routes back to my profile home page.  I was able to process the order approximately a month ago, but I never received an update.  I believe the message said that a status update would occur within 48 hours.  A month later, I still don't have an update and cannot figure out how to check the status.  This is extremely frustrating!

Re: Cannot Redeem Fios Gift Cards

Hi cmoon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.