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Cannot check reward status online for $300 Visa Gift Card
natileeeee1
Newbie

When trying to log into verizon.com/rewards using the username and password sent to me, I get an error saying "We could not find a matching record for the username provided."  The 61 days of service and no past due balance has already elapsed.  Can anyone help me?  Thank you.

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Re: Cannot check reward status online for $300 Visa Gift Card
LawrenceC
Community Manager
Community Manager

Hi natileeeee,

Please contact Verizon Support at Contact Us.

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Re: Cannot check reward status online for $300 Visa Gift Card
tns2
Super User
Super User

I belive it uses a different id and password from the rest of verizon.  Its format is described on the help for that webpage.  It did so when I used it many years ago.

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Re: Cannot check reward status online for $300 Visa Gift Card
tns2
Super User
Super User

Just looked.

For the rewards site

USERID is the master order number

Password is your Last name

Thats assuming they got your last name right.

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Re: Cannot check reward status online for $300 Visa Gift Card
dcoltonbrown
Enthusiast - Level 3

yeah....that user name and password combo doesn't work.  Just another way Verizon rips people off. 

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