Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
As briefly as possible, here is my problem. Last August, we moved into a condo still using vDsl. (We have FIOS Triple Play). A few weeks later, VZ notified us that our building had been upgraded, call in & arrange for a tech to bring fiber to our unit. This would give us true FIOS service, no more vDsl. The problem started with the order the tech tried to work. He asked if we were changing our number, we said no. He said the order showed a new number, but he called a rep, had me speak to her and supposedly resolved the issue. Eventually, our phone worked with our original number. The PROBLEM is we have been billed for a digital line, part of the Triple Play, and an additional Freedom Essentials line we never ordered and don't want. EVERY month since I call VZ, work with a nice rep who credits my bill, writes a ticket to resolve the issue, and nothing changes. Last follow-up call, I was told the ticket was still open with no date for resolution. I can't get it escalated and can't get it resolved more than six months later. Is there anywhere to escalate this so someone takes ownership of the issue and gets it fixed?
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