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Cannot log in my account

For the past month, I have been unable to log into my Verizon Fios account. I have called multiple times - and they give me timelines of 24-48 hours for the issue to fixed.

However - this would never happen and no one would call me to let me know what was going on.

I can't log into a computer, on the app - to watch my premium channels. NOTHING.

When I try to log in - it says that my account is locked and I have to verify information. When I type in the code I get by email or text, it does not match the information on file.

Has anyone had the issue before? I'm at my wits end trying to get this resolved.

Re: Cannot log in my account
Hi jpcoach1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.