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Cannot pay my bill on my side
customer0922
Newbie
‎12-12-2015 10:28 PM

Hi, I have a problem here. The current bill shown on my side is still the bill for November. Actually, my new due date should be 12/20/2015. But I cannot see the Dec bill online, so I cannot pay for it. The website only shows that the bill is paid in full which is due by Nov. 20, 2015. That means the Dec bill did not update correctly on my side. I cannot see it on my side. Please help me fix it before my due date. I attached a picture to show what happens on my side:

image

I will appreciate it if the verizon tech can fix the website issue so that i can pay on time. Thanks!

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Re: Cannot pay my bill on my side
LawrenceC
Moderator Emeritus
‎12-13-2015 01:09 PM

Hi customer0922,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Cannot pay my bill on my side
LawrenceC
Moderator Emeritus
‎12-13-2015 08:05 AM

Hi customer0922,

Please try clearing your browser's cookies and cache, or try a different browser.  Let us know if those steps resolve the issue.

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Re: Cannot pay my bill on my side
customer0922
Newbie
‎12-13-2015 09:51 AM
I have tried clear the cookies and have tried to login through the different computers, different browsers, and even the phone app. I still cannot see the bill and cannot make the payment. I have talked to an agent online once, but she could not help.
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Re: Cannot pay my bill on my side
LawrenceC
Moderator Emeritus
‎12-13-2015 01:09 PM

Hi customer0922,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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