Cannot "View Bill" for over a week

[dmsmith115]

I use paperless billing, for several years now. This month I received an email on 5/8 saying that my statement is available. I have logged on to my myverizon account every day for the past week, and cannot "view bill". I get a message sorry that it is unavailable, try again later. I called the 800 support number once, but received nothing helpful -- "it must be the web site, try again later".

Help!!

[ElizabethS]

Please clear your cache, then shut down and restart your browser. If that does not work, try a second browser.

[dmsmith115 · Accepted solution]

I had already tried two different browsers. I tried again today, after posting my problem two days ago, and now it worked fine. I don't know if this is coincidence or someone fixed something on the Verizon side. Anyway, I'm now OK.