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Cannot redeem $50 gift card

I got a promotion offer for a $50 gift card for signing up for FIOS. I'm eligible now, but unable to proceed to redeem it. Clicking the link to redeem gift card, just refreshes the page. I've tried several different browsers, using my phone, clearing cache. Nothing works, please help. Thank you.

Re: Cannot redeem $50 gift card
Community Manager
Community Manager

Hi porremi243254,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.