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Cannot redeem Amazon Prime & Echo

Hi all, I received an email from Verizon stating that on 1/20 I will be able to redeem Amazon Prime & Echo promotion.   I clicked the "let's go" link in the email and there is no redeem button to press under either promotion.  There is only a link to "learn more " about e as ch promotion.  Is this a scam?  Is Verizon in breach of contract?  I am going to call them again tomorrow.   They keep transferring me to people that cannot help me.  

Re: Cannot redeem Amazon Prime & Echo
Hi RobertKabir,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.