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Cannot redeem Amazon Prime and Echo as link doesn't work

This seems to be a problem which many users have been facing but I have found no resolution after speaking with numerous departments on the phone. After around 12 hours of my time with waiting, I've really had enough. Verizon needs to give us a solution to solve this and let everyone know how to redeem our rewards. I don't think I would have signed a two year contract if I knew the customer service is basically negligent. 

Re: Cannot redeem Amazon Prime and Echo as link doesn't work
Community Manager
Community Manager

Hi kiwibuddy,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.