Cannot redeem Amazon Prime

[Tanggggg]

As many are experiencing, I am also having a hard time redeeming my Amazon Prime. Already read the FAQ and it does not help. Everytime I hit redeem on My Verizon page, it says there is a problem applying your code to the account because I am not a Prime member (which I am). 

[kh-gary]

Hi Tanggggg,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.