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Cannot redeem Samsung promo offer

Hi, when I try to follow the link to redeem Samsung promo offer, it just takes me to the main dashboard. I tried to use app, mobile website and desktop. None work. Reached out to support via chat and got no help aside from suggestion to clear cookies. The offer expires today and I’m traveling oversees. Need this resolved or extended ASAP please.

Re: Cannot redeem Samsung promo offer
Hi Tat123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.