Cannot view or pay my bill online

[pk0317x]

For the last 3-4 months now, I can't view or pay my bill online. I can't update my email and other contact info either. It keeps giving me an "Your bill summary is not available at this time" message. I realize the website update caused the glitch but it has been 4 months now and from the complaints in the forums, Verizon is well aware of the issue. I don't receive paper bill so online statements are the only way I can see what Verizon has charged me each month. Thanks to this problem, if there was a mistake in any of my last 4 statements, I have no way of knowing. This is really unacceptable!

[ElizabethS]

Have you cleared your cache? And if that didn't work, did you try a second browser?

[pk0317x]

I have tried all of the above. It is not a problem from my end. It is a glitch from Verizon's website. Many people in the forums are experiencing the exact same issue.

[ElizabethS]

Thank you for confirming that. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[ubizmo]

Same problem here. I log into MyVerizon, and now when I go to the Billing page it tells me my login name is no longer recognized. That's after using it successfully to login!

In addition, the Mint app that I use to pay bills is also unable to update the account, so it keeps telling me I have an unpaid bill from two months ago. I have tried using different browsers but the problem is obviously deeper than that. The web site is seriously broken.

[ElizabethS]

Hello ubizmo

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[pk0317x]

It has been 3 days and I haven't been contacted by anyone. 

[LawrenceC]

Hi pk0317x,

You need to allow two business days.

[pk0317x]

Well, today is the 3rd business day and I still had no contact from anyone from Verizon.

[LawrenceC]

Hi pk0317x,

We have let the team know that you are still waiting for a reply.