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Charge for returned equipment. Have receipt. Been calling every month since Feb.
sg1uni
Newbie

Returned router at Verizon store with receipt. Called Verizon every month since February. Each time they said the charges will be taken care of. Was told they did receive the router and will escalate issue on last call. Charges on bill again with late fee every month since. Is there any authority I can contact to resolve this issue? I'm tired of being penalized for their own system inefficiency.

Thanks! 

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Re: Charge for returned equipment. Have receipt. Been calling every month since Feb.
KH-OrnEsh1
Moderator
Moderator

Hi @sg1uni, 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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