Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I ordered Verizon wireless in August, had it installed, realized it was incredibly slow, talked to two customer support agents who couldn't help at all, and eventually decided to cancel my service because apparently Verizon's service in my apartment building just isn't fast, according to my neighbors. I called Verizon and said I'd like to cancel my service, a few days after having it installed. The man on the phone was very nice and said as long as I returned the equipment, I would not be charged. I did that promptly, got an email saying the equipment had been received and I had nothing further I needed to do. Then suddenly I get a bill in the mail saying I have $102 past due, and then a credit of $66 (?), so now I owe $36, for absolutely nothing.
I am incredibly frustrated right now, after having spent the past hour chatting with tech support--two different people and a bot--where I was disconnected repeatedly, asked the same questions over and over, all to eventually be ignored completely (the last message I got was thanking me for prividing my account number) and then watch Verizon end the chat on their end.
This is absolutely ridiculous. I am not paying this bill and I am certainly never trying another Verizon chat session again.