Charged for equipment I returned and service I canceled almost immediately

[marian_halcombe]

I ordered Verizon wireless in August, had it installed, realized it was incredibly slow, talked to two customer support agents who couldn't help at all, and eventually decided to cancel my service because apparently Verizon's service in my apartment building just isn't fast, according to my neighbors. I called Verizon and said I'd like to cancel my service, a few days after having it installed. The man on the phone was very nice and said as long as I returned the equipment, I would not be charged. I did that promptly, got an email saying the equipment had been received and I had nothing further I needed to do. Then suddenly I get a bill in the mail saying I have $102 past due, and then a credit of $66 (?), so now I owe $36, for absolutely nothing.

I am incredibly frustrated right now, after having spent the past hour chatting with tech support--two different people and a bot--where I was disconnected repeatedly, asked the same questions over and over, all to eventually be ignored completely (the last message I got was thanking me for prividing my account number) and then watch Verizon end the chat on their end. 

This is absolutely ridiculous. I am not paying this bill and I am certainly never trying another Verizon chat session again. 

[kh-gary]

Hi marian_halcombe,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.