Charged for fight I did not order/watch

[customer20001]

I got my bill this weekend and it charged me $99 for this pacquiao mayweather fight that no one in my family ordered. I have contacted verizon by phone and by chat, but no one is helping me. They keep giving me conflicting information about when I supposedly ordered the fight too.

By phone, they said I ordered it 5/2 at 6pm but on chat they are saying it was 5/1 at 5:30pm. By phone they said they no longer send notifaction emails about ordering ppv, but on the chat they said they still do that and that they did send one. I asked for a copy but they sent me my bill instead ( and verizon didn't even bill me until 5/9 so this was not a copy of the ppv email they allegedly sent on 5/1.)

There must be a technical error on Verizon's part. We have been with the company for years and we have never order ppv before and we weren't even home on 5/2, so there is clearly something amiss. If we had gotten this mysteriuous email the day before, we would have called immediately to cancel just as we are calling/chatting now. No one is helping us, they just keep saying we did order it but we didn't! Can someone at Verizon please help us. I'm seeing a lot of people are having similar issues yet Verizon is not helping. 

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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