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Closed Account sent to Collections

I had a FioS account for close to a year and I was very happy with the service, but unfortunately I had to close because Fios was not offered in the place I was moving to.  

I just got a copy of my credit report and it says that I owe $111 to Verizon and it was sent to a collections agency in December 2014.  I never received a final bill from Verizon and have never heard from any collections agency. I was signed up for online bill pay and the account was closed, so I certainly could not have received any emails through the online account.  I have had several calls after my account was closed regarding my final bill but got nowhere with any of them. Everyone seemed to tell me that there was 0 balance on the account and that if I owed anything it would appear on my final bill and it will be sent to my new address (which I gave all the representatives and all of them seem to be noting it down)

I am trying to apply for a home loan, so I need to clear this up as soon as possible. I see that other people have posted to the forum with similar problems. 

It would be really great if someone can help me regarding this.

Re: Closed Account sent to Collections
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.