Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently received a notice from a collection agency on behalf of Verizon indicating I owe $1,485 from August 2014 when I moved, closed my existing account and had to re-establish a new account at my new address. I went through a similar painful exercise in 2015 when I first received a similar notice regardingthe old account. I was told my old equipment was not returned. After several discussions with Customer Service Representatives who indicated they could see the equipment was returned on an internal system. I thought the issue was resolved when I spoke to someone in Executive Complaints. Why this issue is being brought up again I have no idea and am at a loss. I've been a Verizon and Verizon Wireless customer for over a decade and this experience is extremely frustrating.