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My account from 4 years ago has been put through collections and I am trying to settle it but I am unable to access the account. I tried giving my SSN to the auto prompts over the phone but it can’t find my account therefore I am unable to even begin to think about trying to settle it. I would love to speak to an actual person to see if there’s any way I could resolve this as soon as possible. Any help is appreciated.

Re: Collections
Community Manager
Community Manager

Hi Skylor97,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.