Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
The Fios app to compare plans must have had a glitch and submitted an order without my authorization. I received an email of a change order and immediately called to rectify the issue, but since it was on a Saturday, was unable to speak with anyone except for the chat. The chat provider gave me peace of mind this would get resolved after Labor Day on Tuesday and not to worry. Once calling customer service on Tuesday, they kept referring to the order as my mistake and that it couldn't be undone, that I'm stuck with a 2 year contract, but they can discount me with better plan and I should take such a good offer. That I was somehow unreasonable for not taking such a good offer.
I feel duped and kind of coerced to accept a plan that was forced upon me. I refuse. As my civic duty, I will contact the BBB, attorney general and send certified mail to the resident agent. All I'm asking for? To put my plan back to the original options and no contract. They have records that I immediately called but are blinded by the 2 year contract and refuse to do what's right by their customer.
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