Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am new to forums, but felt like I had no other choice. I have the double bundle package, and was promised a $250 Visa gift card and waived acitvation fee with the 2 year agreement. I have been on hold for almost 2 hours with the lady telling me she was transferring me to the Manager to discuss the account.
I was promised a 2 year agreement with the $250 gift card, but she has told me its too late and she cannot correct the mistake made by an agent to get me the $250 gift card. Twice as well I have been told that my service will be disconnected even though I have had no letters or emails of any kind to let me know apart from last minute when it is about to get disonnected. This is one of 7-8 issues I have had now with the service and am absolutely fed up as no-one seems to want to help or assist.
I am open to other peoples thoughts or even if this can get resolved as I am tempted to pull both the Verizon Wireless and residential packages I have.
Valid users who qualify will get their reward cards. Holding two hours. Nonsense. Make sure you do these things during their business hours. Try to do this at other times will just waste your time.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.