Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Complaint - Poor Service. Issues with billing and on hold for 2 hours

I am new to forums, but felt like I had no other choice. I have the double bundle package, and was promised a $250 Visa gift card and waived acitvation fee with the 2 year agreement. I have been on hold for almost 2 hours with the lady telling me she was transferring me to the Manager to discuss the account.

I was promised a 2 year agreement with the $250 gift card, but she has told me its too late and she cannot correct the mistake made by an agent to get me the $250 gift card. Twice as well I have been told that my service will be disconnected even though I have had no letters or emails of any kind to let me know apart from last minute when it is about to get disonnected. This is one of 7-8 issues I have had now with the service and am absolutely fed up as no-one seems to want to help or assist.

I am open to other peoples thoughts or even if this can get resolved as I am tempted to pull both the Verizon Wireless and residential packages I have.


Re: Complaint - Poor Service. Issues with billing and on hold for 2 hours
Super User
Super User

Valid users who qualify will get their reward cards.  Holding two hours.  Nonsense.  Make sure you do these things during their business hours.  Try to do this at other times will just waste your time.

Re: Complaint - Poor Service. Issues with billing and on hold for 2 hours
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.