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Complaint
cjs4
Newbie
‎03-10-2020 12:38 PM

I canceled services in Oct 2019 because I was moving. It is now March 2020 and I continue to receive emails and calls about a past due payment. Keep in mind I had auto pay and even received a reimbursement because I had paid an extra bill. I have to call EVERY SINGLE MONTH because customer service fails to fix this issue (even though they continue to reassure me it will be fixed and that it will not affect my credit). I am VERY FRUSTRATED. I am at a loss of what to do next. Please let me know where I can file a complaint about this awful customer service. 

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Re: Complaint
LawrenceC
Community Manager
Community Manager
‎03-10-2020 01:04 PM

Hi cjs2020,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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