Contact Verizon - a real person

[shsh2]

I want to talk to a real person at Verizon.  Attempting this results in getting lost in menu hell.  Trying to get a contact telephone number through verizon.com is an exercise in futility.  Isn't there any way to speak to a person?  Seems that a company specializing in communications ought to make this easier, not impossible.  Thank you for your time.

[jonjones1 · Accepted solution]

---

@shsh wrote:

I want to talk to a real person at Verizon.  Attempting this results in getting lost in menu hell.  Trying to get a contact telephone number through verizon.com is an exercise in futility.  Isn't there any way to speak to a person?  Seems that a company specializing in communications ought to make this easier, not impossible.  Thank you for your time.

---

1-800-VERIZON 

wait your turn in que and they will talk with you. Remember Verizon has millions of customers so may have you wait. But they will speak to you.

[maggiebee]

Not on a Sunday, apparently. 😞  I just got "Please call back tomorrow after 8 a.m. when we are open" or words to that effect. At 11:15 a.m. Twice. Typical lack of caring for customers. Difficult for most people to transact any personal business while at work, which for large majority is Monday through Friday.

[jonjones1]

---

@maggiebee wrote:

Not on a Sunday, apparently. 😞  I just got "Please call back tomorrow after 8 a.m. when we are open" or words to that effect. At 11:15 a.m. Twice. Typical lack of caring for customers. Difficult for most people to transact any personal business while at work, which for large majority is Monday through Friday.

---

That maybe possible since it costs money to keep tech and offices open 24 hours 7 days a week. Call back on Monday-Friday 8 am until 5 pm EDT