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Credit Balance Refund

Allarmed to see that so many customers are having problem getting refund of their credit balances.  Can anyone one post the Verizon policy on this? I terminated my service last month and have not been able to get an answer when I am going to get back my $70 credit balance bacik. Upto now I had a very good experience with Verizon so am quite shocked to see so many negative postings.