I hope someone here can help me, since I cannot find someone to help me on the phone. I have already called verizon more than 15 times but nobody seems to know how to solve this.
I am contacting you in regards to an account placed on my credit report. I closed my wifi account last October and I just realized my credit card has been hit due to a $75 penalty I had not paid.I already paid this but was informed the late paymet will still impact my credit report. I was never informed about this!
Your handling of this was highly unprofessional. I have never received a final bill and this is how you treat customers who are unsatisfied? What I did receive was a charge-off on my credit report. Please remedy this situation.
Thank you.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
