Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently had a very unhelpful phone call with Verizon Fios Custome Service and would like addtional contact information to escalate my concerns. I spoke to a supervisor and was advised that she would not be escalating my concerns beyond the call with her.
I called concerning a $50 fee on my account and Supervisor Laura was very unhelpful and her customer service only involved repeating herself with no solutions. She added no value to the call and was unwilling to provide additional information or contact information where I may have my issue resolved. She was content with my canceling my service and advised me if I canceled today, I would not be credited for the billing charges paid from 3/17/18 - 4/10/18 even if I would not be using the service after today.
I have been a fios customer with no prior history of fee's or requests to adjust fees, even with constant unstable fios service. I would rather this to be resolved than switching to another high speed internet provider, unfortunately Laura was quite ok with losing me as a customer which again was terrible customer service and in no way made me feel like a valued customer.