Customer Service and filing a dispute or compaint

[jeb246]

Anyone else notice how impossible it is to file a complaint or dispute? If you call "Customer Service" they simply read back to you what you can already see on your account - but they can't provide any help or answers. I just had a Rep hang up on me because I kept asking what I needed to do to resolve a billing dispute. Told me there was nothing I could do and hung up on me! I cannot find a physical or email address to file a complaint. I can't even find a forum for this problem. Ever notice how there are a million ways to UPGRADE your service and pay them more money - but when you have a problem... crickets and dark alleys. Can anyone help me file a formal complaint?

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.