Customer Service nonexistent?

[Nursebetty1]

I have tried for months to resolve major account problem & now am overcharged for newly installed FIOS but am on hold ( long holds) every time I call. Last night option to set a call back time for a Rep to speak with me & guess what: at 11 AM I receive a call which simply places me on hold as if I am calling them again .

this makes one HATE Verizon and we all know they can afford to employ customer service reps who can learn how to handle problems ! Thee only way is to contact Corporate via Govt Agency !!

call me now please !!

On my cell which you have !

verizon F I OS stands for::::

figure it out /- and it’s not nice !

[LawrenceC]

Hi Nursebetty,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.