Customer Service(or lack of)

[lmrom]

We have been without a contract since our old one expired, we have been trying to get into a new contract for some time now but are being delayed because of One Bill which is no longer offered.  My wife is now on phone call number six within  a 3 week span, out of six phone calls 2 people have been of any assistance. The One Bill has finally been removed, and in doing so Verizon has now reduced our internet speed from 35/35 to 25/25 (thanks) after my wife was assured that we were grandfathered in at 35/35. My wifen is now on phone call 2 today after the first person hung up (sorry she was diconnected), phone call 2 is not going much better after 2 hours trying to speak to a supervisor (and counting) it seems we are getting nowhere except closer and closer to Cox Communications. Did I mention that your customer service is horrendous?     

[gs0b]

Welcome to the forums.  You're talking to other customers here.

Generally speaking, it's a good idea to call during weekday business hours. Weekend support may not be as helpful.

Good Luck.

[lmrom]

Trying to get the email address and name of the northeast district manager, or the northeast customer service manager, would like them to know how uninformed, and deceitful, some of their employees are 

[LawrenceC]

Hi lmrom,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.