Customer service black hole

[k4llc2]

Is there any way to reach any executive level of support or email anyone that can do anything? Every month I have to call about the same billing issue and spend an hour getting it fixed.  Each time I am "assured" that the ticket has been escalated and this month it will definately be fixed.  ya, here we go again. 

[kh-gary]

Hi k4llc2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.