Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I contacted Verizon's so-called "Dedicated" cancellation team at 844-837-2262 on February 11, at 4:02 PM Eastern Standard Time. The agent introduced herself as "Alexis", and I asked her to cancel my internet service on the same day. She confirmed that the balance is zero and I don't owe anything to Verizon and don't have anything to return. I asked for the confirmation number, but she said that it takes some time to get the confirmation number and I will receive it in email. I then asked for her Operator ID and she gave me: EBAJOAL as her ID. After a couple of days, instead of receiving the cancellation confirmation email, I received a new bill for next month. Then, I chatted with a customer service (Madison) in the Verizon community and she checked my account and told me that no action was done on my account and asked me to call the cancellation team again!!
If Verizon cares, they can easily check my conversation with Alexis as they claim that they record conversations for quality assurance. This is a very cheap and dishonest way of making a bit more money!
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