Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Dear Customer Service:
I am writing to inform you that I was deceptively inducted to renew my Verizon Fios Service for 2 years at an increase of $5/month.
In April 2018, an offer was presented to me in my account that offered a $300 Visa Gift Card in exchange for agreeing to a 2 Year Contact for Verizon Fios. This offer was shown along with the contract renewal on a confirmation page. When I selected “Confirm”, the following happened:
The way that this offer was presented and completed was completely deceptive. I, the customer, would have had no incentive to renew the contract. It is obvious to me that the offer was placed in the account in order to entice the user into renewing and then was not honored. The lack of email confirmation further shows that Verizon is banking on the fact that a certain percentage of users will neglect to follow up on this.
cc: Verizon (Headquarters USPS Address)
New York State, Office of the Attorney General
Better Business Bureau, New York