Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I want to share negative experience that makes me think that renewing contract for FIOS is not a good option.
I decided to renew FIOS last year although Optimum was offering a better deal. I don't watch much TV and use the Internet occasionally, so have no need for the great speed.
The agent who worked with me offered a decent disount a year ago. It was slightly more that I would have paid using Optimum, but I decided to stay. One line of the bill was a "24 mo" discount that had to stay through 2018 (that was signed in 2017). I assumed it was a typo and 24 month meant 2 years, so it had to last through 2019. I was wrong it was a deceptively written discount.
I chatted with a couple of reps and they could not bring back the misterious 24mo discount that lasted for a year. I am surprised and want to leave after five years of using the company.
Exact line from the bill:
"–$20 Bundle 24 Mo. Credit Included thru Apr 12, 2018"
Thanks for reading
This issue has been escalated to a Verizon agent.