Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Desparate Wireless Customer needs help

Have tried customer support number 8+ times since Monday. Nobody can solve my problem - my call usually gets dropped or re-routed. Was switching from Post pay acct to pre pay acct on Monday. Verizon closed my post pay acct and then was processing my pre pay acct. Somehow my pre pay acct is stuck in processing and they can not activate - so I have no phone. Nobody on Customer Support can elevate the problem. I have left my office number with 4 people and no one calls back (after I am dropped on hold). Any suggestions? ....keep in mind I can not email their Customer Service since I no longer have an accout.

Re: Desparate Wireless Customer needs help
Community Manager
Community Manager

Hi Jamie,

These forums are dedicated to Residential products and services offered by Verizon.

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.