An Accepted Solution is available for this post.
Disconnect Cable- this is to inform you that I have disconnected the cable and returned the boxes.
Bluegoose2
Newbie
‎08-17-2020 03:10 PM

Hello, 

   This is to inform you that I have disconnected the cable (FIOS TV service) due to poor performance. I have returned the five boxes to the outlet store located at 427 Ritchie Hwy..Glen Burnie, Maryland. Please adjust my billing accordingly. I am keeping the Internet and router. 

{edited for privacy}

0 Likes
2 Replies
An Accepted Solution is available for this post.
Re: Disconnect Cable- this is to inform you that I have disconnected the cable and returned the boxe
LawrenceC
Moderator Emeritus
‎08-17-2020 04:20 PM

Hello Bluegoose,

This community is meant mainly for peer-to-peer support. You cannot make changes to your service through the forums.  If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.

0 Likes
An Accepted Solution is available for this post.
Re: Disconnect Cable- this is to inform you that I have disconnected the cable and returned the boxe
jonjones1
Legend
‎08-17-2020 04:57 PM

Hopefully you received a signed receipt for everything you returned. Your account number, the device numbers, the date, time and store employees name.

Verizon likes to say they never received the items and bill the customer for the equipment. So make sure you have receipts for everything.

call 1-800-VERIZON and make sure they removed your tv service off your account.

0 Likes