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Disconnected Service

Has anyone else been given the run around and no resoluation when disconnecting service?

I recently moved to an area that Verizon didn't service (provided a copy of my new lease).  

And yet I'm now being billed for internet for dates that I didn't have service.  I spoke with one rep and recieved a confirmation number and date of resoluation and nothing ever happened.   I have provided the confirmation number for the date of cancellation, as well as the Issue number for when it said it was resolved and still nothing.  

I have been left on hold for 45 minutes at a time when I tried to call for a 4th attempt to fix this and when I email I get no response.

I'm at my wits end and am so disappointed since I was a loyal customer for 3 years and only left Verizon because they didn't service my new town.

Is this common?

Re: Disconnected Service

This issue has been escalated to a Verizon agent.

Re: Disconnected Service
Customer Service Rep

We are sorry you have to go through this.  We will private message you shortly.