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Disconnected service
Tracycif
Newbie
My service was interrupted due to nonpayment. I got an email saying if I paid x amount over the phone, services would be restored. So I followed the link and made the payment by check over the phone. I received my 2ND email saying paymemt received. Still no Internet. I call and am told I'm on a cash only plan because apparently i made a payment months ago, and I entered an incorrect account number. I had no idea this happened or I'm a cash only. Now, I have to make a second payment of the same amount to restore services because my check by phone payment takes 14 days. Although the money has already come out of my bank account.
Why send the emailing telling me to pay to restore services JUST TO MAKE ME PAY TWICE. I get that I owe money, but I'm on a budget. The wording was very deceptive. I will be looking into another service.
I have the written proof. It's wrong.
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Re: Disconnected service
LawrenceC
Community Manager
Community Manager

Hi Tracycif,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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