Disconnected the FIOS; Still waiting the refund 9 weeks as of now.
deafness
Enthusiast - Level 1

I disconnected my FIOS service on about 3rd of December. I was expecting to receive the mail in 4-6 weeks, but now I am on 9th week? I am not sure what's exactly going on. I gotten the second "final" bill thus far.

Please pardon my english due to secondary language, I speak in ASL, by the way.

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Re: Disconnected the FIOS; Still waiting the refund 9 weeks as of now.
ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Re: Disconnected the FIOS; Still waiting the refund 9 weeks as of now.
ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.