Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
For several years, I have experience fraudulent charges to my account. A "Korean" tv package was added to my account serval times in which I've called to remove. I have a triple package (tv, internet, phone) and I have been a customer for many years, so I trusted Verizon would permently remove this "Korean" tv package but when I checked my account online I noticed that the charges were back!
I called to dispute all of the charges and now this issue has been opened for several months now. During my last call, I was told I should hear back from "Offline Back Office team". I have not.
Any recommendations on my next move? I plan to contact the corporate office directly.
These types of issues are handled by your states Public Utilities Commission or Public Service Commission google your states.
tell them what is happening. They will get Executive escalations to work with you to get it resolved.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.