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Double Billing

I was double billed in September of 2019 and I reached out to verizon customer service and no resolution has been provided. Customer service said they would place a research ticket in and meanwhile the portion of my bill that was double bill would be placed on hold, this month the charges have been placed back on my account again.  My family and I are on restricted budget and have normally paid around $248 month on auto pay. Imagine out surprise when verizon charged us $636.04 is September. We called for an explanation and the customer service reps have not reversed the charges. At this point we are totally frustrated, thinking about cancel our account and contacting the better business bureau, as we have spent several hours on the phone with customer service and still no resolution: Does anyone have any advice on how to get this resolved ??

Re: Double Billing
Community Manager
Community Manager

Hi Dray2019,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.