Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Appears I have been a victim of the double charge scheme. Paid with debit card. After 2 hours on the phone Verizon finally reversed ONE of the charges. Took 4 business days to hit back to bank account. My bank shows I recieved one charge back, Verizon still recieved the original payment. So today I get a bill saying I didnt pay at all and now I owe two months. Spoke to billing, they told me I need to drive to my bank, get a printed bank statement showing this verizon error showing that i did in fact pay, then find a fax machine and fax the statement over so they can conduct an investigation. Not going to happen. Canceling Verizon before I jump through hoops for their screw up.
It’s unfortunate this type of situation occurs. Verizon makes dispute resolution almost impossible to garner the revenue and keep it as long as possible.
Verizon knows they double charged you when you notified them, they also know one of the payments were reversed due to you being refunded.
And they also know you paid. So you are correct in not going through the dog and pony show.
Hope it all works out for you.