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Downgrading services

Is it me, or has anyone else had this predicament?  1.  How do you go about downgrading services-it does not seem evident at all on the menus presented to users?  2.  Why are only upgrades presented as solutions?  

I tried to change my services(agreement expires soon) via chat, but the CR only offered me upgrades with the bill amount going up instead of down.  I was even offered a "FREE" router, but I explained that I had bought that previously, but that did not alter the conversation.   I explained that I'm on fixed income and I need to pare back, but I think that was totally ignored since the CR motivation is only toward upgrades.  I'm expecting a large increase in medical expenses; so I have to cut back, somewhere, and this is one of the areas where it makes the most sense to cut.  

I was always satisfied with Verizon FIOS before, but the only alternative they seem to be presenting me is to terminate ALL service with them.

Answers would be appreciated!  Thanks, people!

Re: Downgrading services

So...... Does Anyone know how to downgrade?

Re: Downgrading services

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