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ETF Waiver "c:/fakepath" Server Issue
carlcanary
Newbie

I recently moved out of state (east coast to west coast) and attempted to transfer my Fios service to my new address which Verizon doesn't offer service. I have attempted to complete the ETF waiver form and submit the proof of residence on 4 different computers, and 6 different browsers on 3 different operating systems. Every time I go to "Upload" the document in the built in photo uploader, no matter the operating system, or browser, it says "C:fakepath/document" and won't accept the file. I then get an email from verizon saying that they didn't receive the proof to accept the ETF. This is an insane run around which I have spent the better part of an entire week trying to resolve with no luck. I have spoken to people at the verizon store who say you can only submit the document online and when I call support (i've called 5 times) they all send me the same link to the broken upload form. As far as I can tell, this is intentionally done to keep the ETF fee even though I would like to continue my service with verizon. I will be cancelling my wireless plan due to this as well unless this can be resolved. Any help at all would be terrific. 

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Re: ETF Waiver "c:/fakepath" Server Issue
kh-gary
Moderator
Moderator

Hi carlcanary,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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