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Early terminaion waiver

Canceeled the service in early august and submitted needed documents for early termination fee waiver. So far I have not recieved any communication on the status of waiver and am not able to reach anyone in customer service department who can tell me what's going on.

Re: Early terminaion waiver
Community Manager
Community Manager

Hi hp16,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.