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Echo Email Redemption

When am I supposed to receive my Echo redemption email? When I signed up they told me about a month, but whenever I log in to my account, there is a graphic saying my promotion is eligible to redeem on Feb 4th. I haven't received an email yet though? 

Re: Echo Email Redemption
Community Manager
Community Manager

Hi atkpitt12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.