Electronic alert for service interruptions

[Suspended]

My Fios TV/internet service was interrupted without effective notice (in a pandemic nonetheless!) I was able to restore service but Verizon will not waive the interruption fee. When I called customer service and asked how I was notified that my service was being interrupted, they said an email was sent stating a letter was coming. Even the email didn't announce that there was an urgency. It just said there's a change in your account. What does that mean anyway? As a 20+yr Verizon customer, this candid/elusive way of alerting people that their service will be turned off, in the middle of a pandemic, is predatory, dishonest and should be illegal. The way the US mail is being held up, and the fact that I receive paperless billing, who was looking for a letter that said "service interruption?" I receive text and email messages from my VW account that alert interruption. Why is there no electronic method for home accounts, especially when I've been a loyal customer?

[LawrenceC]

Hi Suspended,

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