Upon receiving my upgraded Verizon TV equipment, I mailed all old equipment back the next day in the box provided. Yesterday, I received a message that 4 out of 5 had been received, but not the DVR (MA1037FJX945X). ALL equipment, including that DVR was in the box when I mailed it. I wrote down the serial nos as I placed them in the box and the old DVR was placed in the same box as the new one when returned. The only excuse I can see for not finding it when opened is that: 1) it was stolen in transit; 2) the box was damaged in transit causing it to be lost; 3) Verizon techs misplaced it when it was unpacked. Either way, it was mailed and I am being notified that, I believe, I will continue to be charged rental fees on this box. Please help sort this out. I am very dismayed that I cannot return these things to a brick and mortar store as I always did previously where I could receive a receipt listing all returned equipment.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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